The manager of a budget Glasgow hotel has been sacked after he reportedly told an unhappy guest to ‘get real’ following a negative review they posted on TripAdvisor. The Georgian House Hotel has a 3 out of 5 star rating on the online travel review site and describes itself as a “cheap hotel in a five star location”. It received the bad review from the disgruntled guest who posted that they had arrived at the hotel at 6pm to find there was no-one there and stood for an hour on the doorstep waiting for the manager to come back.
According to reports, the ex manager responded to the review by leaving a post asking the guest what he honestly expected as if you pay little you will get cheap. The post went onto say that this was a budget hotel and the guest should get real. The hotel’s website says that they offer 11 “well presented rooms” with prices starting at £29.99 per night. It goes onto say that guests will be pleasantly surprised at what they get for their money when they stay at this hotel.
This is not the first time the ex employee has given vent on TripAdvisor. A previous guest have the hotel a 1 star rating saying that he would only stay at this hotel again if the horses from hell dragged him there. The response to that post was said to be “Thanks for your money, sucker. Long may the idiot line continue”. Another guest described the hotels continental breakfasts as cheap and horrid and the manager, using the TripAdvisor username of georgianhouse1000 responded by saying that if they wanted a good breakfast they should go and pay £100 a night at the Hilton as you get little if you pay little.
The responses have been likened to those made by the most infamous hotelier of them all, the BBC’s Basil Fawlty. The Georgian House Hotel is owned by Elizabeth Morris, who confirmed that she dismissed a member of staff for posting the comments on TripAdvisor as well as going AWOL during the Christmas period. A spokesman for the hotel confirmed that the errant member of staff, revealed to be a woman, had posted the comments pretending to be the owner and that Elizabeth was now writing letters of apology to those guests who stayed during this period.